01 — BUSINESS
Strategy & Relationships
Account strategy, B2B engagement, technical sales, stakeholder communications, market research, and customer adoption.
Dynamics 365CRMCustomer successBusiness thinker · Technologist · Builder
Curiosity meets capability.
Hi, I'm Katelyn Johnson. I work at the intersection of business, technology, engineering, and human-centered innovation—turning complex challenges into thoughtful solutions.
From enterprise transformations and systems architecture to customer strategy, software, and new ideas worth building, I believe the most interesting careers don't fit into one box.
✳
✦ Many disciplines. One curious mind.
STRATEGY ✦ TECHNOLOGY ✦ ENGINEERING ✦ CREATIVITY
01 / A little about me
Not one lane.
Many possibilities.
My career has always connected people, systems, and ideas.
With a computer science foundation and experience across Microsoft, Voya Financial, and IBM Accelerate, I've worked on enterprise technology delivery, architecture, customer relationships, software development, and operational transformation.
I'm pursuing a master's in Information Systems Management and continuing to explore what can happen when technical knowledge meets business imagination and empathy.
The perspective I bring
See the whole system.
Understand the business need, speak the language of technology, align the people involved, and make progress tangible.
Business + strategyTechnology + systemsPeople + impact
8+Years across industries, per résumé
10+FinTech initiatives overseen
100+SMB relationships managed
30+Team members on a reporting initiative
02 / What I bring to the table
Versatility is the advantage.
Not defined by a single job title. My work spans the disciplines needed to take ideas from discovery to delivery.
02 — DELIVERY
Programs & Transformation
Enterprise project delivery, scope and risk management, budgets, modernization, QA/UAT, and cross-functional leadership.
Agile / WaterfallSDLCMicrosoft Project03 — ENGINEERING
Systems & Architecture
Application portfolios, data models, systems integration, software development, APIs, and robotics projects.
PythonC# / .NETLeanIX04 — INTELLIGENCE
Data & AI
Data literacy, reporting, dashboards, AI adoption, process analysis, and technology-enabled decision support.
Power BITableauCopilot05 — CREATION
Digital Products
Web experiences, front-end and back-end foundations, prototypes, software concepts, and creative experimentation.
HTML / JavaScriptGitHubJava06 — PURPOSE
Human-Centered Impact
Bridging technical and nontechnical teams, making solutions accessible, and building ideas that serve real people.
CollaborationEducationSocial impact03 / Selected work
Projects with substance.
A selection of enterprise initiatives and technical projects. Project amounts represent documented initiative values, not personal revenue or savings. Details are summarized for public viewing.
JB Region Reporting
Led a team of 30+ through a multi-phase modernization to restore client-specific reporting capabilities after an enterprise platform transition, including SDLC coordination and post-launch support.
Voya Financial · $180K documented tracker value
SECURE 2.0 Bulk Updates
Coordinated a bulk-processing solution supporting automatic enrollment and escalation updates across approximately 2,000 retirement plans.
Voya Financial · $215K initiative
Automatic Account Realignment
Managed work addressing application gaps and manual workarounds in an automated retirement account realignment service.
Voya Financial · $425K initiative
Payroll Submission
Coordinated file movement and transaction-processing development to reduce manual payroll workflows for retirement plan clients.
Voya Financial · $53K initiative
IRS Form 1042 E-Filing
Coordinated requirements for a transition from paper-based tax reporting to electronic submission, involving an established vendor integration.
Voya Financial · $35K initiative
RMD Corrections
Managed remediation work to address retirement distribution processing defects across legacy and modernized platforms.
Voya Financial · $120K initiative
BlackRock MyLifePath
Supported an initiative connecting retirement participant experiences with retirement income education and election functionality.
Voya Financial · $1.5M initiative
PRESTO to SetIT
Contributed to the retirement of a legacy application and consolidation of existing data and functionality into SetIT.
Voya Financial · $336K initiative
Schedule C & H Aggregation
Supported aggregated financial reporting enhancements for multi-employer retirement plans and related filing needs.
Voya Financial · $55K initiative
Voice-Guided Mobile Robot
Designed and implemented a robot system using speech recognition, mapping, localization, and machine-learning-driven navigation.
Tennessee State University · Academic project
Robotic Safety Interface
Developed a C#/.NET application to support verbal commands, mapped navigation, and operator–robot communication.
Tennessee State University · Academic project
Pay Period Match
Supported functionality improvements for clients with multiple payroll divisions and retirement plans.
Voya Financial · $100K initiative
04 / The journey
Experience across worlds.
2025 – 2026
Microsoft Elevate — Tech for Social Impact
Account Coordinator · ContractorNonprofit customer engagements, AI adoption, licensing, digital transformation, account operations, and stakeholder coordination.
2023 – 2025
Voya Financial
Associate Project Manager · Technology Enterprise PMOCross-functional FinTech delivery, modernization, budgets, timelines, executive reporting, and risk management.
2022
Voya Financial
IT Health Solutions Architect InternHealth technology data models, application dependencies, enterprise architecture, and LeanIX modeling.
2022
IBM Accelerate
Software DeveloperWeb applications, full-stack development, APIs, and software engineering practices.
2018 – 2022 · Overlapping roles
Microsoft
Technical Sales, SMB & Education, and Lead DevelopmentCustomer engagement, solution discovery, technology deployments, training, and market development.
05 / Learning never stops
Grounded in computer science.
Growing through business technology.
M.S. Information Systems Management
University of Arizona Global Campus
In progress · Expected May 2028B.S. Computer Science
Tennessee State University
Engineering and software foundationsAdditional credentials: IBM Accelerate Software Development Certification; Microsoft Innovative Educator recognition. PMP examination preparation in progress (not PMP certified).
06 / Beyond the résumé
Things I'm creating.
A home for the ideas that don't fit neatly into a job description. This space is designed to evolve as new concepts, products, and experiments come to life.
Concept in development
Gamers Empathy
An emerging platform concept exploring how gaming, community, and generosity can come together to help people.
Visit concept site ↗Future game concept
Next Worlds
An upcoming game idea associated with the broader Gamers Empathy vision. More to share as development evolves.
In concept development ✦An open canvas
What's next?
Experiments in AI, design, technology, storytelling, and anything else that sparks curiosity. This portfolio is built to grow.
More ideas coming soon ✦07 / The details
Different strengths.
One connected story.
Explore the résumé that best matches your interests—or get in touch to discuss how my background translates across roles.
08 / Start a conversation
Let's make something meaningful.
Opportunities, collaborations, ideas, or simply a good conversation about what technology and business can do together—I'd love to connect.